What is happening with your current provider?
Switching card payment provider is a different job depending on why you are doing it. Leaving at the end of a contract is a pricing exercise. Having funds frozen, an account terminated or a MATCH listing is not: those change which acquirers can take you at all, and they are time-sensitive. Start from the situation you are actually in rather than from the provider you are with.
My contract is ending or I want to leave
You are in control of the timing. The work is checking notice, minimum term and any exit fee before you commit to a date.
- Leaving your current provider, by provider
- Cancelling a specific contract
- Contracts and cancellation tracker
My rates went up without warning
Common at renewal and usually contractual. Worth knowing what you are actually paying before you negotiate or move.
Get matched for this situation →My funds are held, frozen or in a reserve
The most urgent situation on this page, and the one where doing nothing is most expensive.
- The acquirer has frozen my funds
- I have breached a processing limit
- Rolling reserves and frozen funds explained
My account was closed or terminated
Whether it was a facilitator closing an account or an acquirer terminating one changes what happens next.
- Terminated by an acquirer
- Stripe closed my account
- PayPal closed my account
- Square closed my account
- SumUp closed my account
- Worldpay closed my account
Chargebacks or disputes are the problem
A rising ratio is what triggers reserves and terminations, so it is worth addressing before it becomes one of the situations above.
Get matched for this situation →I think I am on the MATCH list
A listing follows a termination and changes which acquirers can take you at all, so it needs handling differently from an ordinary switch.
Get matched for this situation →The business has changed shape
New products, new channels, a new country or a different average transaction can put you outside what your current provider underwrote.
- Check whether my acquirer still fits
- My payment profile was suspended
- Merchant accounts explained
- Why a merchant account gets declined
Before you move on price alone
Work out what you actually pay now, including monthly, PCI and terminal rental, not just the headline percentage. The effective rate calculator and the total cost of acquiring calculator do that, and the should I switch calculator nets it off against the cost of leaving.