How to cancel a Teya contract

Quick Reference

Direct Answer

To cancel a Teya card machine plan you tell Teya in writing that you want to end the subscription. Teya plans run on a rolling monthly plan with no advertised lock-in, so there is no fixed minimum term to buy out; the practical steps are confirming your final billing date, returning any plan-supplied hardware, and letting the last settlements clear. Get written confirmation of the end date, keep proof, and line up a replacement before you stop so your card payments never gap.

Summary

Cancelling a Teya card machine plan: the plan is rolling monthly with no advertised lock-in, so cancel the subscription in writing, confirm the final billing date, return any plan-supplied hardware, and line up a replacement first.

This Page Covers

The Teya cancellation process: contract term, notice period, auto-renewal, early-exit fees, a cancellation letter template, and what to switch to.

Not Covered Here

Your exact fee and dates (these are in your signed agreement), and any dispute or complaint handling.

The four steps to cancel

Find your notice window. Check your signed agreement or latest statement for the contract end date and how much notice is required. Teya terminal plans run on a rolling monthly plan, so the key date is your next billing date rather than a fixed contract end date.
Serve notice in writing. Email and post a dated cancellation letter (template below), and ask for written confirmation plus the exact final settlement figure.
Line up the replacement first. Have your new card machine approved and ready so you can cut over with no gap. Do not stop taking cards before the new one works.
Return hardware and reconcile. Send back any rented terminals by tracked post, keep proof, and check your final statement against the figure they confirmed.

Watch the forgotten-subscription trap

Because Teya bills as a rolling monthly plan, the trap is not a long auto-renewal but a subscription that quietly keeps billing after you have stopped using the terminal. Cancel in writing before you switch off the device, confirm the final billing date, and check your bank statement the following month to make sure the plan fee and any low-turnover fees have actually stopped.

Cancellation letter template

Copy, fill in the bracketed parts, and send by both email and tracked post:

Dear Teya (Teya Solutions Ltd),

Account / Merchant ID: [your merchant number]
Business name: [your registered business name]

I am writing to give formal notice to terminate my card payment
agreement with Teya, in line with the notice period in my
contract. Please treat this letter as written notice from the date
of receipt.

Please confirm in writing:
  1. The date my agreement will end.
  2. The exact final settlement figure, including any early
     termination charge, and how it is calculated.
  3. The return process for any rented terminal hardware.

Please do not auto-renew this agreement.

Yours faithfully,
[your name], [your position]
[date]

This is a general template, not legal advice. Your agreement governs the actual notice period and fees.

Before you cancel

Get your replacement lined up first, and use the exit fee as leverage.

MerchantHQ compares the whole UK card-payment market, tells you whether a no-contract reader or a shorter-term product is cheaper for your volume, and manages the switch from Teya with no trading downtime. We will also help you read the Teya settlement figure so you are not overcharged on the way out.

Compare what to switch to

Frequently asked questions

How much notice does Teya need to cancel?

Teya plans run on a rolling monthly plan with no advertised lock-in, so notice is a matter of stopping the monthly subscription rather than escaping a fixed term. Your agreement sets out the exact mechanics and your final billing date, so check that document, then cancel in writing and keep the confirmation.

Will I pay an early-termination fee to leave Teya?

Teya advertises no lock-ins on its card machine plans, so there is no fixed minimum term to buy out and no early-termination fee in the way a 12 to 48 month contract has one. You remain liable for the current month's plan fee and any outstanding charges, and you may need to return plan-supplied hardware, so confirm the final billing position in writing.

Does a Teya contract renew automatically?

A rolling monthly plan continues month to month until you cancel it, which is different from a fixed-term contract that auto-renews for another year. The risk with Teya is not a surprise renewal but simply forgetting to stop the subscription, so the plan fee keeps billing after you stop trading with it. Cancel in writing and check the final bill.

What can I switch to after Teya?

If you want to avoid another long contract, no-contract card machines (SumUp, Square, PayPal Zettle) have no minimum term and no exit fee. If your volume is higher, a shorter-term blended-rate product can still beat Teya on cost. MerchantHQ compares the whole UK market, finds the cheaper fit, and handles the switch paperwork for you.

Reviewed by Oliver Mackman. Last reviewed: 2026-06-23. General information, not legal or financial advice; your signed agreement governs the actual terms.