How to leave Tyl by NatWest
Tyl is NatWest's in-house SMB acquirer. Pricing is competitive when bundled with NatWest business banking, less so when the banking relationship ends. Contracts are 18 months standard; exits are cleaner than legacy acquirers but the notice trap still applies.
Contract specifics
- Notice period
- 90 days written notice. Notice given inside this window rolls the contract for another 18 months.
- Exit fees
- No service termination fee at end of term. Early termination attracts a buyout figure calculated on remaining months. Tyl Hardware Plan rentals run to the end of the hardware contract separately.
- Terminal return
- Tyl terminals (Tyl Go, Tyl Mini) returned via Royal Mail tracked. The returns label arrives by email once cancellation is confirmed.
What typically happens
Notice via the Tyl merchant portal or by recorded delivery. Tyl is responsive on acknowledgement. Final settlements complete normally. Leavers who bank elsewhere often find pricing was the issue and switch to Dojo or Worldpay successfully.
Where merchants typically move
- Dojo Go (better same-day settlement)
- Worldpay (enterprise volumes)
- SumUp Solo or Square Terminal (no-contract)
- Stay if you still bank with NatWest and the rate is competitive
Watch outs
- Banking-relationship pricing disappears if you close the NatWest business account first; close in the right order.
- Tyl Insight reporting export ends at contract close; export historical data first.
- Tyl Hardware Plan rentals separate from processing contract; verify both close together.
- Card-present and Pay by Link products may be on separate contracts.
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Get quotes →Reviewed by Oliver Mackman, Director. Last reviewed: 2026-05-18. We do not get a benefit from you leaving any specific provider; if you read corrections needed, tell us at [email protected].