How to leave Dojo

Dojo is the leading UK SMB acquirer for hospitality and retail, particularly above £15k monthly volume. Contracts are 12 months minimum with auto-renew. The exit is straightforward if you give correct notice; the trap is missing the renewal window and rolling for another year.

Contract specifics

Notice period
60 days written notice before the contract anniversary. Outside that window the contract auto-renews for another 12 months.
Exit fees
No service termination fee for end-of-term exits. Early termination (mid-contract) attracts the remainder of the monthly fees plus a hardware buyout figure depending on the terminal.
Terminal return
Dojo hardware (Dojo Go, Dojo Restaurant Bundle) must be returned in working condition. Damage is charged at replacement cost. Use the returns portal in the merchant dashboard for the despatch label.

What typically happens

Send the cancellation in writing 60+ days before the anniversary; Dojo confirms within a week. Settlement runs normally to the contract end date. Hardware return label is issued automatically. Leavers report a clean process when notice is correct, painful disputes when it is late.

Where merchants typically move

  • SumUp Solo or Zettle Reader 2 if you want no-contract
  • Square Terminal if you want integrated POS
  • Tyl by NatWest if you bank with NatWest
  • Worldpay for £50k+ monthly enterprise rates

Watch outs

  • 60-day window is the critical date; calendar the renewal anniversary minus 90 days.
  • Same-day settlement product (Dojo bank account) is separate from the acquirer contract; close both.
  • Restaurant Bundle includes table-management software with its own subscription; verify what closes when.
  • Dojo Pay Direct (alternative payment method) appears on some merchant accounts; check it migrates or closes.

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Reviewed by Oliver Mackman, Director. Last reviewed: 2026-05-18. We do not get a benefit from you leaving any specific provider; if you read corrections needed, tell us at [email protected].