Ticket resale merchant accounts UK

High-ticket-value purchases, event-cancellation chargeback exposure and "ticket did not arrive" disputes drive elevated dispute rates. Card schemes monitor the vertical closely after high-profile platform actions.

Legal status (UK)

Legal in UK subject to the Consumer Rights Act 2015 (Chapter 5) secondary-ticketing disclosure requirements and the Digital Markets, Competition and Consumers Act 2024. Resale of football tickets restricted under the Criminal Justice and Public Order Act 1994.

Acquirers accepting

  • Specialist ticketing acquirers
  • Trust Payments (selectively)
  • Acquirers with event-vertical programmes

Typical pricing

Rate
2.5% to 4.5% blended
Settlement reserve
5% to 15% rolling reserve common

Watch outs

  • Consumer Rights Act 2015 disclosure obligations (face value, seat details, original-seller restrictions) must be evidenced.
  • Football ticket resale is a separate criminal-law category; exclude from offering.
  • Event-cancellation refund policy must be visible and operable.
  • Chargeback exposure spikes during high-demand on-sales.

Last reviewed: 2026-05-18.